POLICIES

BEST PRICE GUARANTEE It is no secret that price matters, so we will offer you an opportunity to possibly save even more! If you find the same item at a competitors web site for less, all you have to do is provide us with the web address (sorry, auction sites do not qualify). We will check it out and if we think we can swing it, then you get an extra 5% off! Only new orders qualify. (We do not price match after the order is already placed.) Email us at: service@intriguegiftshop.com

ORDERING You may order via our secured web site anytime. You may call our toll free order number at 1.800.735.GIFT (4438) during business hours. You may fax an order to 970.586.0325.

METHODS OF PAYMENT

PERSONAL CHECKS are accepted. Make payable and mail to:
Intrigue Gift Shop
P.O. BOX 2147
Estes Park, CO 80517
Items are not shipped until the check clears the bank, which can take up to 2 weeks.

MONEY ORDERS are accepted. Make payable and mail to:
Intrigue Gift Shop
P.O. BOX 2147
Estes Park, CO 80517

CREDIT/DEBIT CARDS Visa, Master Card, and Discover are the cards we accept.

LAYAWAY If the order is $100 or more, it may be placed on a 90 day layaway. We require 25% nonrefundable down payment of the total value of the purchase to hold the item(s). We can automatically charge your card once a month or you can send payments in the mail. After 90 days, customers will be notified of the dead line and payment arrangements will be made. We do not charge a fee for this service.
 
SHIPPING RATES Free shipping for orders over $90 delivered to one address (this is an online promotion only). All orders under $90 will be charged a flat $8.99 per order for shipping. We ship within the continental USA Monday through Friday with Fed Ex regular ground. Insurance is included with the shipping cost. Signature required is $2.00 extra. Overnight, 2 Day, 3 Day, or Saturday delivery are available options at an additional cost. Please email us for a quote, or request this service under the "special instructions" box at check out. Surcharges will be quoted and YOUR APPROVAL is needed before the order is processed. We make every attempt to package your order and ship it the same day or within 24 hours Monday through Friday. If an item is not instock or sold out, we will contact you. Some items are shipped directly from the manufacturer and may take 3 days or more to process before they ship.

SHIPPING INTERNATIONALLY Sorry, we no longer ship out of the continential United States.
 
TAXES We do not collect tax on orders shipped out of the State of Colorado. Items shipped within Colorado will be charged 2.9% tax, within Larimer County, CO add 3.7% tax, and within Estes Park, CO add 7.7% tax.

30 DAY Money Back Guarantee - EXCHANGES and REFUNDS For online purchases, we offer a 30 Day Money Back Guarantee on all orders except items marked "Direct Ship." We will refund the cost of the product(s) minus the actual shipping charge. Shipping and insurance of the product back to the store is the responsibility of the customer. Please note that if the product is broken when it is returned to us, we will not issue a refund, the cutomer will have to process a claim with the shipping company they used. We also allow exchanges within 30 days of receipt of merchandise. Please contact us for instructions if you would like to exchange or return an item. Special ordered items (marked "direct ship" items on our website) and sale items are not refundable or exchangeable. Please contact us before you order if you are concerned about being able to return or exchange any item. Exchanged or Returned merchandise must have all original paper work and the piece and collector's box must not be damaged.
Click Here for Instructions.

DAMAGED MERCHANDISE We are careful and cautious when we package your order, and if it arrives damaged, we ask that you please contact us within 5 days after the shipment has been delivered. Please save all original packaging and information. Click Here for Instructions.

PRIVACY POLICY Please click here to read our Privacy Policy.

BUYING COLLECTIONS We do NOT buy personal pieces or entire collections from private parties. We also do NOT offer advice or quotes about after market prices or where to sell retired pieces.

SELLING WHOLESALE We do NOT sell wholesale.

QUESTIONS? Email us at service@intriguegiftshop.com or call us and we will gladly help you.